Our Commitment to Adventurers
At Nature Outdoor Sport Shop, we understand that reliable gear is essential for your outdoor adventures. Just as we’re committed to providing top-quality equipment for hiking, biking, camping, and water sports, we’re equally dedicated to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery for essential gear |
| Free Shipping | FREE (orders $50+) | 15-25 business days after shipment | EMS | Budget-friendly option for non-urgent needs |
Please Note: Delivery times may vary based on destination and customs processing. We ship worldwide except to certain remote areas and parts of Asia.
Returns & Exchanges
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to test your gear and ensure it meets your adventure requirements.
Conditions for Returns & Exchanges
- Items must be in original condition with all tags attached
- Products must be unused and in original packaging
- Proof of purchase (order number) is required
- Personalized or custom-made items cannot be returned
⚠️ Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Bike Helmets (safety equipment)
- Bindings (once installed or used)
- Footwear & Boots (if worn outdoors or without protective sole covers)
- Any items that have been used, damaged, or altered from their original condition
These restrictions help ensure the safety and integrity of specialized outdoor equipment.
Step-by-Step Return Process
1 Submit Return Request
Complete our return request form and email it to our customer service team at [email protected]
2 Receive Authorization
Wait for our return authorization email (typically within 24-48 hours)
3 Package Your Item
Securely package the item in its original packaging with all accessories included
4 Ship Your Return
Send the package to our return address provided in your authorization email
5 Processing
Allow 3-5 business days for processing once we receive your return
Refund Timeline & Methods
Once we receive and inspect your returned item:
- Refund Processing: 3-5 business days after we receive your return
- Payment Method Refund: Credit/debit card and PayPal refunds will appear in your account within 5-10 business days, depending on your financial institution
- Original Payment Method: Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
Want to exchange for a different size or color? Follow the same return process above and include a note specifying your preferred exchange item. We’ll ship your new item once we receive the return, with any price differences charged or refunded accordingly.
Need Help? Our Outdoor Experts Are Here!
Contact our customer service team for assistance with shipping or returns:
Email: [email protected]
Address:
Nature Outdoor Sport Shop
7711 North 51st Avenue
Glendale, AZ 85301
United States
We typically respond within 24 hours during business days.
Thank you for choosing Nature Outdoor Sport Shop for your outdoor equipment needs! We’re committed to ensuring your outdoor adventures are supported by gear you can trust.